Frequently Asked Questions

  • What causes recurring drain clogs in the same sink?

    Recurring clogs often indicate buildup deeper in the line—grease, soap scum, hair, or tree root intrusion that wasn't fully cleared. Temporary fixes only address surface blockages. At Our Drain and Sewer Company, we use advanced equipment to fully clear the line and recommend camera inspections if clogs keep returning.

  • How does hydro-jetting differ from regular drain snaking?

    Hydro-jetting uses high-pressure water to scour the entire pipe interior, removing grease, sludge, mineral deposits, and roots. Snaking punches a hole through blockages but leaves buildup on pipe walls. Hydro-jetting restores the full pipe diameter for long-term flow improvement and is ideal for preventative maintenance.

  • When should I schedule a sewer camera inspection?

    Schedule a camera inspection when drains clog repeatedly, multiple fixtures back up at once, or you're buying or selling a home. Cameras pinpoint cracks, root intrusion, and offsets without excavation. At Our Drain and Sewer Company, we use high-resolution equipment and provide NASSCO certified reports for accurate diagnostics.

  • What's the biggest mistake homeowners make with clogged drains?

    Using chemical drain cleaners repeatedly can corrode older pipes and create temporary relief without removing the underlying blockage. This often worsens the problem over time. Professional clearing with safe equipment protects your infrastructure and addresses the root cause, not just symptoms.

  • Can tree roots damage sewer lines in Longmont?

    Yes, tree roots are a common issue in established Front Range neighborhoods where mature trees seek moisture from sewer lines. Roots enter through small cracks or joints and expand, causing blockages and breaks. Camera inspections identify root intrusion, and hydro-jetting or mainline restoration can resolve the damage.

  • How long does sewer mainline restoration typically take?

    Project timelines depend on the extent of damage, but most residential mainline restorations are completed within one to three days. At Our Drain and Sewer Company, we provide clear timelines and upfront pricing after camera inspection so you know what to expect before work begins.

  • What are the benefits of hydro-jetting for older pipes?

    Hydro-jetting thoroughly cleans decades of grease, sludge, and mineral buildup without damaging pipes when performed by trained professionals. It's especially effective for older sewer systems common in Longmont and restores flow capacity. We pair it with camera inspections to confirm complete cleaning and pipe condition.

  • Do I need to dig up my yard for sewer line repairs?

    Not always. Camera inspections pinpoint exact problem locations, which can minimize or eliminate excavation in many cases. Restoration methods depend on the damage type and location. At Our Drain and Sewer Company, we focus on solutions that reduce property disruption while delivering long-term performance.

  • What causes grease buildup in kitchen drains?

    Grease solidifies as it cools inside pipes, trapping food particles and creating stubborn blockages over time. Even small amounts accumulate with repeated washing. Avoid pouring fats, oils, or grease down drains, and schedule professional cleaning if flow slows or odors develop.

  • Is hydro-jetting safe for all types of pipes?

    Hydro-jetting is safe for most residential sewer and drain lines when performed by experienced professionals who adjust pressure based on pipe material and condition. Older or fragile pipes may require camera inspection first to assess integrity. We protect your infrastructure with appropriate methods for each situation.

  • What does a NASSCO certified inspection include?

    A NASSCO certified inspection provides professional-grade video documentation of your sewer line's condition, identifying cracks, offsets, roots, and blockages with standardized coding. You receive detailed visual findings useful for repair planning, real estate transactions, or diagnosing recurring problems without guesswork.

  • Why do multiple drains back up at the same time?

    Simultaneous backups usually indicate a blockage in the main sewer line rather than individual fixture drains. Tree roots, grease buildup, or pipe damage are common culprits. At Our Drain and Sewer Company, we use camera diagnostics to locate the obstruction and recommend hydro-jetting or restoration as needed.